As a connector, the control room operator plays a crucial role in the chain of Public Order and Safety. From the first incoming phone call to the handling of an incident, all critical communication flows through this central location. The amount and diversity of information makes the work complex and challenging. CityGIS therefore offers tools that support the dispatcher in making fast and accurate decisions, in order to improve the service.
In addition to our Geographic Information Systems, CityGIS provides a Computer Aided Dispatch (CAD) system. After 15 years of loyal service, the CityGIS Control Room System (CMS) has been replaced in phases since 2018 by a new generation: CityGIS Calltaking & Dispatch. This successor brings improved functionalities to optimally support control rooms in the Benelux with every call and dispatch.
A robust system is essential for the smooth running of the control room process. The CityGIS Control Room System offers the operator automatic deployment suggestions, allowing the right emergency services to be alerted in seconds. Thanks to the vehicle management and analysis screens, each organization can tailor the emergency response precisely to specific wishes.
CityGIS’ new generation of CAD Software is CityGIS Calltaking & Dispatch. This web-based application makes it possible to work flexibly within the control room domain, without being tied to a fixed workplace. This makes it easy to retrieve incident information and manage vehicles efficiently. C&D also offers additional capabilities, such as combining map layers for specific situations, which helps the dispatcher to act quickly and appropriately.
With CityGIS’s solutions, the process from call to follow-up is faster and more efficient, allowing emergency services to arrive quickly when needed most.
