The role of the control room operator is crucial in the rapidly changing landscape of emergency services. The merger of local and regional control rooms into provincial and larger units increases the complexity of the work. Dispatchers now have to rely not only on their local knowledge, but also on the information they receive on their screens. That is why CityGIS offers a user-friendly and clear geographical information system (GIS), which is essential for the effective management of emergency situations.
With our GIS platform, the caller’s location is directly displayed on the CityGIS OOV basemap. If the exact location is unknown, the address can be quickly looked up. The dispatcher has access to different map layers, allowing him to quickly form an image of the environment. Reports to high-risk locations or areas with special attention may require additional deployment from emergency responders, and our platform helps identify these situations.
A unique feature of our system is that it also displays the positions and availability of rescuers in real-time. This allows the dispatcher to check whether the automatically suggested units correspond to the situation on the job site, which increases the response time and effectiveness of the emergency response.
The CityGIS platform has a modular architecture, which means that it can easily be adapted to the changing needs of the control rooms. Our team is constantly working to improve the system and develop new applications in collaboration with our users. As a result, several modules have already been created that are specifically designed for various specific emergency services.
For example, we have developed a ‘robbery module’ for the police, which is also useful in the event of missing persons, where postal points are automatically suggested. For ambulance services, we have created a coverage map that ensures the 15-minute coverage ratio is ensured by effectively sending ambulances ahead. The fire brigade benefits from our Fire Response Times module, which suggests the right vehicles and personnel based on the type of incident, expertise and response times.
In addition, there are possibilities to integrate software and services from third parties, such as a viewer for 360-degree photos of a location, rain radar and traffic jam information.
Feel free to contact us without obligation to discover how our control room GIS solutions can support and improve your organization. Let CityGis help you optimize your monitoring station processes so you can act faster and more effectively in emergency situations.
